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Engagement
How does engagement work?
Discovery call → tailored proposal → workspace provisioned → kickoff within 72 hours.
What's the minimum commitment?
Monthly retainers, no annual lock-in. Project work is scoped per engagement.
Do you sign NDAs?
Yes. NDA, DPA and MSA are all standard.
Pricing & Payments
Can I negotiate pricing?
Every proposal supports counter-offers and custom scopes inside your dashboard.
How do payments work?
Milestones and invoices are paid securely inside the workspace via card or bank transfer.
Refunds?
See our Refund Policy for the full breakdown — TL;DR, fair and clearly defined.
Workspace & Delivery
Where do deliverables live?
Inside your secure Social Catalyst workspace with version history and approvals.
How do approvals work?
Reviewers approve or request changes per deliverable, with full audit logs.
Who do I communicate with?
A dedicated PM and your strategy lead — directly in the workspace and Slack.
Need a human? Contact us.